Store Policies

Processing time

All orders require 5–10 business days to fulfill (Mon–Fri, excluding holidays). High-volume drops or custom orders may extend processing slightly.

Transit & carriers

• To keep shipping costs as affordable as possible, we currently only offer domestic shipping to all 50 U.S. states. We hope to expand internationally in the future!
• Orders ship via USPS by default. A tracking number is emailed as soon as the package is on its way. (Carrier tracking can occasionally lag — give it 24 hours before worrying.)

If your order arrives damaged

Submit a support ticket via our Contact Us page. See the Refund & Replacement Policy below for next steps.

Eligibility

• If your item arrives damaged or shows a major defect, it's eligible for a replacement or store credit within the claim windows listed below.
• If an item is out of stock and we can't fulfill a replacement, we'll issue a store credit or a full refund instead.
• Damage from accidental drops, misuse, or normal wear-and-tear after delivery isn't eligible.

How to file a claim

• Submit a support ticket via our Contact Us page within 7 days of delivery for transit damage, and within 14 days of delivery for major defects.
• Include your order number and clear photos of both the damaged item and the packaging.
• Physical returns aren't required unless our team specifically requests one.

Timing

• Approved replacements go into production within 5–10 business days.
• Approved store credits or refunds are processed within 5 business days.