Store Policies

Processing time

All orders require 5–10 business days to fulfill (Mon–Fri, excluding holidays). High-volume drops or custom orders may extend processing slightly.

Transit & carriers

• To keep shipping costs as affordable as possible, we currently only offer domestic shipping to all 50 U.S. states. We hope to expand internationally in the future!
• Orders are shipped via USPS by default. A tracking number will be emailed to you as soon as your package is ready to head out. (Please note that carrier tracking updates can occasionally lag.)

If your order arrives damaged

Submit a support ticket via our Contact Us page. See the Refund & Replacement Policy below for next steps.

Eligibility

• If your item arrives damaged or shows a major defect, it is eligible for a replacement or store credit based on the claim windows listed below.
• If an item is out of stock and we cannot fulfill a replacement, we will issue a store credit or a full refund instead.
• Damage caused by accidental drops, misuse, or normal wear-and-tear after delivery is not eligible.

How to file a claim

• Submit a support ticket via our Contact Us page within 7 days of delivery for items damaged in transit, and within 14 days of delivery for major defects.
• Please include your order number and clear photos of both the damaged item and the packaging.
• Physical returns are not required unless our team specifically requests one.

Timing

• Approved replacements are processed and put into production within 5–10 business days (Mon–Fri, excluding holidays).
• Approved store credits or refunds are processed on our end within 5 business days.